Mediation and Dispute Resolution Services
Trainings and Workshops
The Office Ombuds does not provide legal or psychological counseling
A Bridge Between Problems and Options
The NTU Office of Ombudsman is a place where faculty, staff and administrators of the NTU community can go for assistance in addressing conflicts, disputes or complaints on an informal basis. In order to afford the visitors the greatest freedom in using its services, the Office is independent, neutral and confidential.
The NTU Office of Ombudsman works to ensure that all members of the NTU community receive fair and equitable treatment in matters of concern or complaint. The Ombudsman facilitate communication and assist parties in reaching their own mutually acceptable agreements when conflicts arise. Acting as neutrals and committed to confidentiality, the Ombuds may gather information on complaints, clarify issues, expedite processes or, when appropriate initiate mediation. The response of the Office is tailored to the dynamics of the situation and the informed consent of the visitor. The Ombudsman are respectfully impartial to all parties to a conflict. The Office operates within NTU policy and reports to the President’s Office for administrative and budgetary purposes. Ombudsman may make recommendations for review or change when policies or procedures of NTU generate trends or patterns in conflicts and concern.
Please fill out and submit the Intake Form on the NTU web site. You will receive a phone call back within 48 hours.
Meeting with an Ombudsman does not affect your ability to pursue formal complaints. An Ombudsman can help you find the appropriate person to speak to in order to request that NTU take some action, if that is what you want. Important rights may be affected by the actual date when formal action is initiated and/or when NTU is informed of allegedly wrongful behavior, and in some situations, you may wish to consult with an attorney regarding your rights. The staff members in the Office of Ombudsman Services do not represent NTU and therefore cannot receive formal complaints. The Office of Ombudsman Services will resist being called to testify as a witness in any formal or legal proceedings to reveal confidential communications. The Office also does not maintain any permanent records of individual matters.
Frequently Asked Questions